Time to avoid ICICIDirect.com for stock investments
It seems like that folks behind one of India’s largest online brokerage house ICICIDirect.com have no clue about SLA and BCP terms for their site because thousands of their clients banged their heads on walls on Thursday, 8th July 2010 when the site remains unavailable for more than 24 hours. No explanation, no update during downtime and no prior notice to clients. Its always possible that sites can have technical glitches/issues and not working for a short period is understandable, but if the downtime stretch for hours and hours without any notice/updates in meantime clearly shows how much they care for their customers and a system where people are likely to have lost crores of rupees has to be accountable.
